Customer Service Coordinator (1pm-10pm)

Company Overview

Keencut Limited is a renowned international precision design company based in Corby, dedicated to manufacturing niche, high-quality products. Our mission is to deliver exceptional craftsmanship and innovative solutions to clients worldwide, reflecting our core values of precision, excellence, and customer satisfaction.

Summary

We are seeking a reliable and detail-oriented candidate to support our customers across the USA and Canada. Working hours will be approx 1pm -10pm, weekdays only. In this role, you will handle customer enquiries, process orders, and manage shipping and delivery through to completion. You will complete initial training in the Corby office before transitioning to a fully remote role.

Responsibilities

• Provide professional customer service via email and phone
• Manage and resolve customer enquiries, including small technical questions
• Accurately process customer orders and update internal systems
• Coordinate order picking, packing, and dispatch with the US warehouse
• Track shipments and resolve issues such as delays, lost items, or delivery discrepancies
• Follow strict internal procedures and maintain accurate records
• Communicate clearly with customers, couriers, and internal teams

Requirements

• Strong customer service experience
• Excellent written communication and email etiquette
• High attention to detail and accuracy
• Proficient in Microsoft Excel (sorting, filtering, formulas, lookups)
• Ability to follow structured processes and work independently
• Strong problem-solving skills, especially in logistics or delivery issues
• Experience with NetSuite (ERP) is an advantage

Qualities we value

• Reliable and highly organised
• Customer-focused with a proactive attitude
• Clear communicator and strong team player
• Able to take ownership and follow tasks through to completion

Join us at Keencut Limited and become part of a team that values precision, innovation, and excellence. If you are passionate about delivering outstanding customer experiences and thrive in a collaborative environment, we want to hear from you—apply now!

Benefits:

Company pension
Work from home

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